About
Accounts
Groups
Friends
-
Loading…juli 3 days ago -
Loading…peterandall 2 months ago -
Loading…bx 5 months ago -
Loading…slater 6 months ago -
Loading…julieallen about 1 year ago -
Loading…tspear 20 days ago -
Loading…ribrob about 1 month ago -
Loading…drcongo 20 days ago -
Loading…chrisrandall 8 months ago -
Loading…Violettevonrosenweiss over 2 years ago - +20
Newer posts are loading.
You are at the newest post.
Click here to check if anything new just came in.
Click here to check if anything new just came in.
February 21 2011
January 22 2011
April 26 2010
March 16 2010
January 21 2010
November 02 2009
October 30 2009
October 22 2009
October 14 2009
Closing the delivery gap (PDF)
How to achieve true customer-led growthOctober 13 2009
September 24 2009
Can Designers Help Deliver Better Services? - Articles - News - IDEO
When it comes to improving services, is it worth spending money on service designers? Of course, improving services can be attempted without recourse to seeking expert help, but the result is more than likely to be a false economy. Changes in service design will be long-lasting and profitable only if they are driven by insights gained by close observation of the people who use those services. It is this human-centred approach that lays at the heart of everything our design teams do at IDEO.September 08 2009
Older posts are this way
If this message doesn't go away, click anywhere on the page to continue loading posts.
Could not load more posts
Maybe Soup is currently being updated? I'll try again automatically in a few seconds...
Maybe Soup is currently being updated? I'll try again automatically in a few seconds...
Just a second, loading more posts...
You've reached the end.
